From Order to AI Assistant in 7 Days

Discovery

You fill out our detailed intake form (10-15 minutes)

We learn about:

• Your daily workflows & pain points
• Accounts you want integrated (email, calendar, etc.)
• Industry-specific needs (aviation, business, agriculture)
• Preferred AI personality (formal, casual, proactive, reactive)
• Smart home devices & Apple ecosystem
• Privacy preferences & security concerns

We review your form and reach out (within 24 hours) to:

• Confirm details
• Answer any questions
• Provide payment link (Stripe secure checkout)

Hardware Preparation

Standard/Premium customers:

• We order your Mac Mini (M2 or M2 Pro)
• Unit arrives at our facility (typically next-day)
• Inspect for any shipping damage
• Document serial number

Basic customers:

• You ship us your Mac Mini (we provide prepaid shipping label)
• We inspect upon arrival, document condition
• Notify you of receipt & begin setup

Configuration & Setup

Testing & QA

Comprehensive Testing (2-3 hours):

• OpenClaw gateway running & responsive
• Email reading, searching, drafting
• Calendar event creation, queries, reminders
• Messaging send/receive (iMessage, etc.)
• Memory system (save/recall information)
• All installed skills functional
• Heartbeat tasks triggering correctly
• Smart home commands (if applicable)

Security Audit:

• Firewall enabled & configured correctly
• FileVault encryption active
• Remote access secure (PIN set, 2FA enabled)
• No unnecessary ports open
• System updates current

Performance Benchmarking:

• CPU/RAM usage acceptable (<50% idle)
• Response time <5 seconds
• No error messages in logs

Documentation Preparation:

• Write handoff document (personalized to your setup)
• Create quick reference guide
• Prepare FAQ based on your specific configuration

Pre-Shipment Remote Connection Test ⭐

This is our secret sauce!

Before we ship your Mac Mini, we schedule a 15-30 minute video call to:

1. Walk you through remote access:

• Open Chrome on your device (laptop, iPad, phone)
• Go to remotedesktop.google.com
• Sign in with your Google account
• Connect to your Mac Mini (we guide you step-by-step)

2. Verify everything works:

• Test connection quality
• Show you OpenClaw responding to commands
• Demonstrate key integrations (email, calendar, etc.)

3. Address any concerns:

• Answer questions
• Make last-minute adjustments if needed
• Confirm you're comfortable before shipping

Shipping & Handoff

Secure Packaging:

• Mac Mini safely packaged in original Apple box + outer shipping box
• Includes: Power cable, setup guide (printed), quick reference card, support contact info
• Fully insured shipping (FedEx or UPS, signature required)

You receive:

• Tracking number (emailed immediately)
• Handoff documentation (PDF emailed)
• Onboarding call scheduling link (Calendly)

Estimated delivery: 2-3 business days (US domestic)

Post-Delivery: Onboarding Call

Scheduled within 24-48 hours of delivery

Duration: 1-2 hours (longer for Premium customers)

Agenda:

1. System Overview (15 min):

   Power on procedure, where OpenClaw "lives" and how it works, network requirements, basic troubleshooting

2. Remote Access Confirmation (10 min):

   You demonstrate connecting (since you already did this pre-shipping!), verify any issues resolved, show mobile access

3. OpenClaw Walkthrough (30 min):

   How to interact, example queries & commands, memory system explanation, heartbeat features, voice/tone customization

4. Integration Demos (20 min):

   Email management, calendar handling, reminders & tasks, smart home, industry-specific features

5. Security & Privacy (10 min):

   What data OpenClaw has access to, how to adjust permissions, remote access explanation, how to disable/enable features

6. Support Information (10 min):

   How to reach us, 30-60 day support scope, response time expectations, common issues & solutions, support incentive explanation

7. Q&A (remaining time)

Days 8-37: Support Period

Week 1:

• Day 2: Check-in email ("How's it going?")
• Day 7: Optional follow-up call (15-30 min) if requested

Week 2-4:

• Light monitoring (we review security reports from your system)
• Respond to support requests (email/phone/remote) within 24 hours (weekdays <4 hours)
• Proactive outreach if we detect issues

End of 30 Days:

• Final check-in email
• Support incentive reminder (did you use support? If not, you have 1 free session!)
• Offer monthly support plan ($100/month) if interested
• Request testimonial/review (if experience was positive)