Customer Portal

Your central hub for guides, tutorials, troubleshooting, and support

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Getting Started

First-time setup & basics
💬

How to Use OpenClaw

Commands & examples
🖥️

Remote Access

Connect from anywhere
🔧

Troubleshooting

Common issues & fixes
❓

FAQs

Frequently asked questions
📞

Contact Support

Get help from our team

Getting Started

Welcome to OpenClaw! Here's everything you need to know to get started.

Your Mac Mini Setup

What's included:

  • Mac Mini (M2 or M2 Pro)
  • Power cable
  • Pre-configured OpenClaw AI assistant
  • All integrations installed & tested

What you need:

  • Monitor with HDMI input
  • Keyboard (USB or Bluetooth)
  • Mouse or trackpad (USB or Bluetooth)
  • Internet connection (WiFi or Ethernet)

First-Time Setup (5 minutes)

  1. Connect hardware: Plug in power cable, connect HDMI to monitor, connect keyboard & mouse
  2. Power on: Press power button on back of Mac Mini, wait 30-60 seconds for boot
  3. Log in: Username and password provided in your handoff document
  4. Verify OpenClaw is running: Open Terminal (Applications > Utilities > Terminal), type openclaw gateway status
  5. Test remote access: On your laptop/iPad/phone, open Chrome, go to remotedesktop.google.com/access, connect to your Mac Mini

Congratulations! Your Mac Mini is ready to use.

How to Use OpenClaw

OpenClaw is your personal AI assistant. Here's how to interact with it.

Communication Methods

📱 iMessage (Recommended)

Send messages to your Mac Mini's iMessage account. OpenClaw responds just like texting a person. Works from iPhone, iPad, Mac.

Example:
You: "What's on my calendar tomorrow?"
OpenClaw: "You have 3 events tomorrow: 9am team meeting, 1pm lunch with Sarah, 3pm dentist appointment."

📧 Email

Send email to your Mac Mini's email address. OpenClaw reads and responds. Slower than iMessage but works from anywhere.

💻 Terminal (Advanced)

SSH into Mac Mini and type commands directly. For advanced users.

What OpenClaw Can Do

Email Management:

  • "Summarize my unread emails"
  • "Search emails from John about the project"
  • "Draft a reply to Sarah's email saying I'll send it tomorrow"

Calendar:

  • "What's on my calendar this week?"
  • "Add meeting with Tom next Tuesday at 2pm"
  • "Do I have any conflicts on Friday afternoon?"

Reminders & Tasks:

  • "Remind me to call the dentist tomorrow at 9am"
  • "Add 'Buy groceries' to my shopping list"
  • "Show me all my incomplete tasks"

Information & Research:

  • "What's the weather this weekend?"
  • "Search the web for best restaurants in Austin"
  • "Summarize this article: [URL]"

Memory:

  • "Remember that Sarah's favorite coffee is a latte with oat milk"
  • "What was the name of that restaurant I liked in Boston?"
  • "When is Mom's birthday?"

Remote Access Instructions

Access your Mac Mini from anywhere using Chrome Remote Desktop.

From Computer (Windows/Mac/Linux):

  1. Open Chrome browser
  2. Go to: remotedesktop.google.com/access
  3. Sign in with your Google account
  4. Click your Mac Mini name
  5. Enter PIN
  6. You're in!

From iPad/iPhone:

  1. Install "Chrome Remote Desktop" app from App Store
  2. Open app, sign in with Google account
  3. Tap your Mac Mini
  4. Enter PIN
  5. Use touchscreen to control

Tips:

  • Enable "Full screen" for better experience
  • Keyboard shortcuts (Cmd+C, Cmd+V) work normally
  • Disconnect when done (click "Stop Sharing")

Troubleshooting

Common issues and how to fix them.

OpenClaw Not Responding

Symptoms: OpenClaw doesn't reply to messages/emails

Solutions:

  1. Check if OpenClaw is running: Remote into Mac Mini, open Terminal, type openclaw gateway status
  2. If not running, restart: type openclaw gateway restart
  3. Wait 30 seconds and test with simple query
  4. Still not working? Contact support

Remote Access Not Working

Symptoms: Can't connect to Mac Mini remotely

Solutions:

  1. Verify Mac Mini is powered on (check if monitor shows anything)
  2. Check internet connection (Mac Mini needs internet to be remotely accessible)
  3. Verify Chrome Remote Desktop running on Mac Mini
  4. Try TeamViewer backup access (ID & password provided in handoff doc)
  5. Still can't connect? Call/text support: (936) 444-2869

Integration Not Working (Gmail, Calendar, etc.)

Symptoms: OpenClaw can't read email, calendar, etc.

Solutions:

  1. Re-authenticate the service (instructions in handoff document)
  2. Check API limits (some services have daily limits)
  3. Verify account permissions in Google Account settings
  4. Contact support if persistent

Performance Issues (Slow, Laggy)

Symptoms: Mac Mini running slowly, OpenClaw responses delayed

Solutions:

  1. Check resource usage in Activity Monitor
  2. Restart Mac Mini (Apple menu > Restart)
  3. Check for updates (or contact support first)
  4. Free up disk space (should have >20GB free)

Frequently Asked Questions

Q: Can I use my Mac Mini for other things besides OpenClaw?

A: Yes! It's a full Mac. You can install other apps, browse the web, etc. Just don't uninstall OpenClaw or its dependencies.

Q: What if I need to move my Mac Mini?

A: Just power it off, move it, plug it back in. OpenClaw starts automatically on boot.

Q: Can I change the AI provider (Anthropic → OpenAI, etc.)?

A: Yes, but requires config changes. Contact support and we'll walk you through it.

Q: How much does the AI cost per month?

A: Depends on usage. Typical: $10-30/month (paid directly to AI provider). We can help you monitor usage.

Q: Can I add more integrations later?

A: Yes! Contact support. We charge $50-100 per integration (depending on complexity).

Q: What if my Mac Mini breaks?

A: Contact Apple Support (covered by Apple's 1-year warranty). We can help restore your OpenClaw config on a replacement unit.

Q: Can I access OpenClaw when I'm offline?

A: No, OpenClaw requires internet (to reach AI providers, email, calendar, etc.). Your Mac Mini needs to stay connected.

Q: What happens after my support period ends?

A: OpenClaw keeps running. You can still use it. You just won't have direct support unless you purchase a support session ($150/hour) or monthly plan ($100/month).

Contact Support

Support is available for 30-60 days after your setup.

Response Times

  • Email: <24 hours (weekdays <4 hours)
  • Phone: During business hours (9 AM - 5 PM CST, Monday-Friday)
  • Remote session: Scheduled within 24 hours
📧

Email

support@avestltd.com

Best for: Non-urgent questions, detailed issues

📞

Phone/Text

(936) 444-2869

Best for: Urgent issues, quick questions

🖥️

Remote Session

Email/text to schedule

We'll remote into your Mac Mini to troubleshoot

🎁 Support Incentive Reminder

If you don't use support during your 30-day period, you get 1 free future support session (valid for 1 year). Think of it as insurance — you have help available if you ever need it!

After Support Period:

Hourly support: $150/hour

Monthly plan: $100/month (includes 1 hour consulting + priority support)